Tel: +886-2-77186161 service@gtta.com.tw Mon–Fri 09:00–18:30 · Urgent projects: 24/7

FAQ

Common questions about documents, languages, turnaround, fees, notarization, confidentiality, and revisions.

What does document preparation assistance include?

Assistance may include translation, checking document details, organizing supporting records, and agreed notarization or authentication arrangements. Requirements for originals, authorization, or personal attendance depend on the document and receiving office.

Does translating a document also complete its notarization or authentication?

Translation and authentication are separate steps. Whether notarial certification or authentication by another authority is needed depends on the destination and recipient. The translation agency assists with arrangements; the relevant notary or authority performs the certification.

What should I prepare before requesting a translation?

Please prepare your source document, source and target languages, intended use, and preferred deadline. Include any terminology, reference materials, or formatting requirements.

Which languages and document types are supported?

Services cover English, Japanese, Korean, and other languages for business, legal, academic, medical, technical, and subtitle projects. See our Services and Languages pages, or contact us about other languages.

How long does translation take? Are urgent projects accepted?

Turnaround depends on the language, document length, subject matter, and formatting. For urgent projects, share your deadline so a project manager can confirm availability.

How can I confirm the translation fee?

Contact us by email or phone with your document and requirements. A specialist will review the word count, languages, subject matter, and formatting before providing a formal quote and confirming the scope and deadline.

What should I check for notarization or authentication?

Confirm the purpose, destination country, and receiving institution’s requirements. Share these with your project manager to confirm the service scope and documents needed.

Can I request a confidentiality agreement?

If your documents contain confidential business or personal information, discuss an NDA and the file transfer method with your project manager before sharing them.

What if I have questions or need revisions after delivery?

Send your project manager the relevant passages, reasons for revision, and preferred wording so that the scope and schedule can be confirmed.

Have another translation question? Contact our team.

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